Privacy Policy

Last Updated: October 5, 2026

Providence Interiors (“Providence,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or online store, make a purchase, sign up for our communications, contact us, or otherwise interact with Providence online.

By using our website or online store, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Order and purchase information
• Account information
• Gift or wedding registry information
• Communications you send to us
• Marketing preferences
• Information you provide when contacting our team or requesting information about a product or service

When you place an order, payment information is processed through our ecommerce platform and applicable payment service providers. Providence generally does not receive or store your complete payment card number.

We may also automatically collect certain information when you visit our website, including:

• IP address and approximate location
• Browser and device information
• Pages and products viewed
• Referring websites or links
• Time spent on our website
• Website interactions
• Shopping cart activity
• Purchase and conversion activity
• Cookie and similar technology identifiers

How We Use Your Information

We may use the information we collect to:

• Process, fulfill, and manage orders
• Arrange shipping, delivery, or store pickup
• Communicate with you about an order
• Provide customer service
• Manage gift and wedding registries
• Respond to product, special order, design, or other inquiries
• Maintain customer accounts and order histories
• Send marketing emails when you have subscribed or otherwise permitted us to do so
• Personalize and improve your shopping experience
• Understand how visitors use our website
• Measure the effectiveness of our marketing and advertising
• Prevent fraud and protect the security of our website
• Comply with legal, tax, accounting, and regulatory requirements
• Operate and improve Providence Interiors and our services

Ecommerce and Service Providers

Our online store is powered by Lightspeed/Ecwid. Information provided through our online store may be processed by Lightspeed/Ecwid and other service providers that help us operate our ecommerce business.

We may disclose personal information to vendors and service providers that help us operate our business, including:

• Payment processors
• Shipping and delivery providers
• Ecommerce and website providers
• Email and marketing platforms
• Analytics providers
• Advertising platforms
• Technology and website service providers
• Professional advisers and service providers where necessary

These companies may receive personal information to the extent necessary to perform services for Providence or as otherwise permitted by law.

We do not rent customer email lists or sell customer information to third parties for monetary compensation. However, some privacy laws may define certain disclosures to advertising or analytics providers as a “sale” or “sharing” of personal information, even when no money is exchanged.

Analytics and Advertising

We may use analytics and advertising technologies, including Google Analytics and Meta technologies such as the Meta Pixel, to better understand how visitors interact with our website and to measure the effectiveness of our advertising.

These technologies may collect information about your browser, device, website activity, products viewed, purchases, and interactions with our website.

Google Analytics may collect information such as session activity, browser and device information, approximate geographic information, and website interactions. Meta and other advertising services may use information collected from our website to measure advertising performance and, depending on your settings and consent, help deliver more relevant advertising.

Where required by applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sales of personal information.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the online store, remember preferences, maintain shopping carts, understand website usage, measure performance, and support advertising.

Cookies may include:

• Essential cookies, which are required for the website and online store to function
• Functional cookies, which remember selections or preferences
• Analytics cookies, which help us understand how visitors use the website
• Advertising cookies, which may be used to measure advertising or provide more relevant advertising

Where available, you can use our cookie preference tools to manage non-essential cookies. You may also configure your browser to limit or block cookies, although doing so may affect certain website features.

Email Marketing

If you sign up to receive emails from Providence, we may use your name, email address, purchase history, and other relevant information to send news, product updates, event information, promotions, and other Providence communications.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our marketing messages.

Transactional communications related to purchases, orders, pickups, deliveries, or customer-service requests are separate from marketing communications and may still be sent when necessary to provide the requested service.

How We Share Information

We may disclose personal information:

• To vendors and service providers that help us operate our business
• To payment processors and financial service providers to complete transactions
• To shipping or delivery providers to fulfill orders
• To analytics and advertising providers as described above
• When required to comply with applicable law, legal process, or government requests
• When reasonably necessary to protect Providence, our customers, or others from fraud, misuse, or security threats
• In connection with a merger, acquisition, sale, restructuring, or other transfer of some or all of our business

We do not rent customer email lists or sell customer information to third parties for monetary compensation. Certain disclosures to analytics or advertising providers may still be considered a “sale” or “sharing” under some privacy laws.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, satisfying accounting or tax obligations, resolving disputes, enforcing agreements, and complying with applicable law.

Different types of information may be retained for different periods.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain targeted advertising, sharing, or sales of personal information
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal exceptions and may not apply in every circumstance.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

You may always unsubscribe from Providence marketing emails by using the unsubscribe link included in those messages.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through our website.

Children's Privacy

Our website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 in a manner not permitted by law, we will take appropriate steps to delete it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Providence is not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after an updated policy is posted is subject to the revised policy.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

Providence Interiors
Nashville, Tennessee
Email: info@providenceinteriors.com

Mailing Address: 609 Merritt Avenue Suite 204, Nashville, Tennessee 37203